Standard Plan provides migration between mail boxes and includes 1 week of help desk support. The Advanced Plan provides more services such as provisioning, groups, user accounts, distribution lists, etc. and 2 weeks of help desk support. 

Includes platform feature and usability support to Users and Admins once you have transitioned to the new platform.

• User support
• Admin support
• Training materials
• Migration data remediation

Support can be provided via portal, email, telephone or a scheduled screen sharing session.

The Staged Migration methodology is designed to ensure the most recent messages (sent/received within the last 12 months) are migrated to target mailboxes in advance of the cutover. This ensures that after the cutover is performed and users first log into the target mailbox (just after the cutover), email messages from the last 12 months are already there. Once the cutover is performed, Liberation then proceeds to migrate all remaining data from the source. For Standard and Advanced Project Types, this is the recommended migration methodology.

• Stage 1 – messages sent/received within the recent 12-month period (performed pre-cutover)
• Stage 2 – calendars/contacts/tasks + Stage 1 delta job (performed post-cutover)
• Stage 3 – messages older than 12 months (performed post-cutover)

For customers that want mail routing to the new platform updated as quickly as possible, Liberation can perform a single-pass migration of all data after mail routing is updated and users are live in the new platform. Or if your target platform is already live and no mail routing changes are required, then a single-pass migration is the recommended migration methodology.

Your cutover is when DNS records are updated and email from external users is delivered to your new mail platform (“Go live”).

You may schedule your cutover only after you have updated your Onboarding doc, uploaded it to your Project Portal and received confirmation it has been successfully validated by Transend. At this point you will see a Schedule Cutover page in your Portal that allows you schedule your cutover.

If Liberation performs the cutover (Liberation updates DNS records):

• Monday – Thursday (1pm – 5pm, US Central Time).
  • Migration processing will begin immediately after confirming mail flow into the target.

If Customer performs the cutover (Customer updates DNS records):

• After Liberation receives confirmation from Customer the DNS cutover has been performed and email is flowing into the target, Liberation will begin migration processing immediately during normal business hours.

Enterprise Services – for a more custom migration service with additional planning, consulting, testing because of more complex requirements, please Contact Us and one of our experts will assist you.

There are many email systems and file types not listed that are supported through a standard format. If your email system or file type is not listed, please Contact Us and one of our experts will assist you.

Liberation Migration Console supports the migration of the following user mailbox objects:

• Email
• Calendars
• Contacts
• Tasks
• Archives

When purchasing Liberation’s Professional Services, the migration of the following non-user mailbox objects can be supported:

• Rooms / Resources
• Groups / Distribution Lists
• Delegation
• Aliases
• Other Active Directory attributes

Liberation is alway here to help! Contact Us and one of our experts will assist you.