The Report You Have To Publish Every Year
Rural water website hosting, Consumer Confidence Report publishing, member notices, board documents and managed IT for rural water associations and small telephone cooperatives.
Rural Water Website: The Short Answer
A community water system has to produce and deliver an annual water quality report to its customers, and increasingly that means publishing it on a website that works. We build and host that rural water website, publish the report in an accessible format rather than a scanned PDF, handle member notices, and provide staff email from $1.95 per user a month — without touching the billing system you run on.
Community water systems must deliver a Consumer Confidence Report every year under the EPA’s CCR rule, and a rural water website is now the simplest way to publish it. We build each rural water website so every year’s report stays online and accessible.
Website Starter Bundle
The site builder with hosting and SSL, one Hub for Teams mailbox on your own domain, and the domain itself free for the first year — in one annual plan instead of three separate decisions.
Publishing The Annual Report Properly
A scanned PDF is the wrong answer
Most systems produce the report as a scan or a print-ready PDF and post it. It is unsearchable, unreadable on a phone and inaccessible to anyone using a screen reader. Publishing it as a real page fixes all three at once.
Archive every year, don’t overwrite
Prior years should stay published at stable addresses. Customers, regulators and occasionally journalists look for them, and a system that overwrites last year’s report looks like it has something to hide even when it does not.
Boil notices and emergencies
When a notice has to go out, it has to go out now — a banner on the site, an email to members and a text if you use one. That workflow should be built and tested before the night you need it, not improvised.
- Member notices priced on sends Rate changes, meeting notices, annual reports and outage notifications. Liberation Campaign bills on emails sent, so a system with 3,000 connections that mails a few times a year pays very little.
- Board and governance documents Meeting agendas, minutes, budgets, rate schedules and bylaws published where members can find them — and the internal versions in access-controlled storage at $7.49 per user a month.
- Accessibility applies here too A water district is a public body for accessibility purposes, with WCAG 2.1 Level AA as the standard and a special-district deadline of 26 April 2028. Your archive of scanned documents is the work.
Members, Notices And The Board
Security, Because Utilities Are Targets
Small systems are attacked precisely because they are small
Water systems have been probed and compromised repeatedly, and small rural systems are targeted on the assumption that nobody is watching. Basic hygiene — patching, access control, tested backups, network separation — is most of the defense. Full detail on ADA Title II website compliance.
Keep the office and the plant apart
If anything on your operational side touches a network, it should not be the same network as the office computer someone reads email on. Where that boundary sits is the first thing we look at.
Backups you have actually restored
Billing records, compliance history and sampling data. CodeGuard from $2.09 a month, and a restore we run rather than assume.
- Quotes for a board meeting Written quotes, scope and references formatted for your board packet or your purchasing policy.
- Your state association probably has a preferred vendor Many state rural water associations steer members toward a particular website program. We will tell you honestly when that is the cheaper answer for a very small system, and when it is not.
- Telephone and broadband co-ops Small telephone and broadband cooperatives have the same shape — a member base, a board, a billing system and a website nobody owns — with more technical staff. Same stack, different conversation.
How Small Utilities Buy
Start Today — Pick What You Need
Order any of these in a few minutes, or read the full details first. Pricing is published up front, so you do not need a quote to see what it costs.
Website Builder
$10.99/monthBuild the site yourself from a template. Hosting, SSL and a free domain on annual billing are included.
Get started →See plan detailsLiberation Email
From $1.95/user/monthEmail on your own domain instead of a free address, with calendar, contacts and appointments.
Get started →See plan detailsHub for Teams
From $7.49/user/monthEmail, calendar, files, chat and video for the whole team in one workspace on your own domain.
Get started →See plan detailsShared Cloud Hosting
From $7.99/monthHost a site you already have. SSL, backups and cPanel included. $7.99 is the three-year rate, $14.99 month to month.
Get started →See plan detailsTransfer A Domain
Start it in a few minutesPut the domain in the company name, where a past web guy or an ex-employee cannot hold it hostage.
Get started →How transfers work
- Liberation Email from $1.95 per user/mo; Mail Pro $7.95 per user/mo
- Hub for Teams $7.49 per user/mo for board documents, sampling records and compliance history
- Liberation Campaign send-based from $10/mo for 10,000 emails — member notices and rate changes
- Website Builder $10.99/mo for a very small system, or an accessible built site priced as a project
- CodeGuard encrypted off-site backups from $2.09/mo
- Network separation, security and IT support scoped per system
What It Costs
Rural Water Associations & Telephone Co-ops FAQs
Do we have to publish our annual water quality report online?
Community water systems must produce and deliver an annual report to customers, and electronic delivery has become the normal route. What we do is publish it as a real accessible page rather than a scan, and keep prior years at stable addresses.
Can you help us send a boil notice quickly?
Yes, and the time to build that is before you need it: a site banner, a member email and an optional text, tested, so the workflow exists when the call comes at 11pm.
Does the website accessibility rule apply to us?
If you are a public body, yes. The standard is WCAG 2.1 Level AA and special district governments have until 26 April 2028. The archive of scanned documents is usually the bulk of the work.
Do we have to change our billing system?
No. Utility billing stays where it is. We handle the website, the notices, the email, the document storage and the network.
Are small water systems really targeted?
Yes, and partly because they are small — the assumption is that nobody is monitoring. The defense is unglamorous: patching, access control, network separation and backups that have been restored.
Our state association offers a website program. Should we use that instead?
Possibly, and we will tell you when the answer is yes. For a very small system with a simple site, a state program may be the cheaper answer. It stops being the right answer once you need email, security, network support and accessibility remediation.
What should a rural water website include?
A rural water website should publish every year’s Consumer Confidence Report in an accessible format, carry member and boil notices, and hold board documents. Staff email starts at $1.95 per user a month.
Related Industries
Start With This Year’s Report
Send us last year’s report and a link to your current site. We will show you what publishing it properly looks like and what the rest of the year would cost.
The website is part of how you notify people, so treat it that way
For a water system the site is not marketing. A boil-water notice, a main break, a service interruption — these arrive with no warning and everyone loads the page at once, often on phones, often outside business hours. The practical requirements follow from that: it loads fast on a weak connection, someone other than one person can post a notice, and it does not fall over under a spike.
Your annual water quality report is the other fixed obligation, and it is usually published as a scanned PDF, which is exactly the format that causes accessibility problems later. Producing it as a text PDF or a web page from the start costs nothing extra and saves remediating it afterwards. Special district governments have the longest runway under the Title II timetable, but the archive of scanned documents is the work, and it does not get smaller by waiting.
Small systems are also a real target for the ordinary kinds of attack — a spoofed email to the office asking to change bank details for a supplier, a compromised mailbox. Email authentication records and mailboxes on your own domain do more for that than anything on the website does.
Board turnover is the quiet risk. Domain in the system’s name, role mailboxes rather than personal ones, billing visible to more than one person, and a backup someone has actually restored from.
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