A Campus, A Clinical Record, And Two Hundred Anxious Families
Signed BAA, encrypted staff email, family communication and campus IT for retirement communities and senior living operators — on servers we own in the United States.
The Short Answer
A senior living community runs a small hospital, a hospitality business and an apartment complex at once, with clinical records in the middle of it. We sign a Business Associate Agreement, provide encrypted staff email from $7.95 a mailbox a month, handle campus networking and resident Wi-Fi, and give families a way to hear from you that is not a phone tree — without replacing your electronic health record.
Where The Compliance Line Actually Falls
Skilled nursing and health services are covered
Where your community provides health care and transmits health information electronically for covered transactions, HIPAA applies in full, with the Security Rule obligations that come with it.
Independent living often is not
Purely residential independent living, with no health services and no electronic covered transactions, can fall outside HIPAA — while remaining subject to state privacy, resident rights and breach notification law. Mapping which parts of your campus sit where is the first thing worth doing.
We design around the boundary
Networks, access controls and storage separated so clinical systems are not sitting alongside the dining services PC. We will tell you where we think the line falls and put it in writing rather than treating the whole campus as one risk.
Not every part of a senior living operation carries the same obligations, and treating it as one undifferentiated thing is how communities end up either overpaying or exposed.
- Signed, with controls behind it Access control and multi-factor authentication on administrative access, audit logging, encryption, tested restores and a written breach notification process. A signature without those is decoration.
- The risk analysis nobody has done recently The Security Rule expects a documented risk analysis, maintained rather than performed once. For multi-site operators it is also the document that surfaces the three systems nobody remembered were connected.
- Your EHR stays where it is PointClickCare or whatever your clinical team works in is not something we replace. We host and secure the email, the document storage, the network and the backups around it.
The BAA And The Security Rule
Families Are Your Second Audience
The decision-stage website
Care levels explained honestly, pricing that does not require a phone call, floor plans, availability, photographs that look like the building, and a tour request that reaches someone the same day.
Routine family communication
Newsletters, activity calendars, menu updates and community notices. Liberation Campaign bills on emails sent rather than contacts stored, which suits a list of residents, families, staff and prospects that is large and mailed regularly.
The notice that has to go out tonight
An outbreak, a weather event, a utility failure. A tested workflow — site banner, family email, optional text — built before you need it rather than improvised at 9pm with families already calling.
Adult children making a placement decision are the buyers, and after move-in they are the people who most need to hear from you.
- Resident Wi-Fi is now a selling point Residents video-call grandchildren and stream church services. Coverage in apartments and common areas, kept firmly separate from the clinical and administrative networks.
- Staff who are not at desks Care staff, dining, housekeeping, maintenance, activities and administration. Email from $1.95 per user a month, and $7.49 per user for policies, training records and shift documentation.
- Multi-site operators Shared domains, centralised backups, consistent controls and one point of support across communities — including the denominational networks where several sites share a parent organisation and a set of values.
The Campus Itself
- Signed Business Associate Agreement — included, not billed as an add-on
- Liberation Email from $1.95 per user/mo; Mail Pro $7.95 per user/mo
- Hub for Teams $7.49 per user/mo for policies, training records and resident documentation
- Liberation Campaign send-based: $10/mo for 10,000 emails, $20/mo for 40,000 — family and prospect communication
- Website Builder $10.99/mo, or a built community site priced as a project
- CodeGuard encrypted off-site backups from $2.09/mo; SiteLock Fix $14.99/mo or Defend $49.99/mo
- Resident Wi-Fi, campus networking and IT support scoped per community
What It Costs
Per seat, monthly, so it can go into a community budget or a board packet.
Senior Living & Retirement Communities FAQs
Will you sign a BAA?
Yes, as part of onboarding, with access control and multi-factor authentication, audit logging, encryption, tested restores and a written breach notification process behind it.
Does HIPAA apply to our independent living residents?
Often not. Purely residential independent living with no health services and no covered electronic transactions can fall outside HIPAA, while remaining subject to state privacy and breach law. Skilled nursing and health services are a different matter. Mapping your campus is the first step.
Do we have to change our EHR?
No. Your clinical system stays. We host and secure the email, document storage, network and backups around it.
Can you handle resident Wi-Fi?
Yes, including coverage in apartments and common areas and firm separation from clinical and administrative networks. Residents video-calling family is now a normal expectation rather than an amenity.
How do we reach families quickly in an emergency?
With a workflow built and tested in advance — a site banner, a family email and an optional text. Building it during the event is how families end up learning from each other instead of from you.
We operate several communities under one parent organisation. Does that help?
Yes. Shared domains, centralised backups, consistent controls and one point of support, which is usually both cheaper and more defensible than each site doing its own thing.
Start By Mapping The Campus
Tell us which parts of your community provide health services and which do not. That boundary determines the design, the cost and what we put in writing.
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Our Promise Of Digital Independence
Liberating Your Digital World Is Our Passion
- U.S.A. owned and based
- We own and control our entire platform
- More security to protect your data
- No Censorship Guarantee
- 100% data ownership
- Your data is NEVER shared
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