Client Emails Are Health Records, Whatever The Platform
HIPAA-ready email with a signed BAA at $7.95 per mailbox, a website that makes the first contact feel safe, and shared documents for group practices.
How a secure message travels
Sent with encryption in transit and controlled access.
HIPAA Compliant Email for Mental Health Counselors: The Short Answer
HIPAA compliant email for mental health counselors replaces the free consumer inbox many solo and group practices still use for client correspondence. If you are a covered entity, email that references a client can be protected health information, and a free mailbox does not come with a Business Associate Agreement. We provide HIPAA-ready email with a signed BAA at $7.95 per mailbox, encryption and configurable retention, and a private-practice website, on servers we own in the United States.
Most practices are one to five clinicians with no IT department. We set it up, migrate your existing address and explain it in plain terms. Whether a particular workflow needs to be HIPAA-covered depends on your practice; review the HHS HIPAA Security Rule with your own compliance advisor, and we will supply the technical documentation.
Client And Referral Communication
Encrypted email with a signed BAA
Messages to clients and referral sources move through a system with encryption and a BAA included.
Intake and scheduling
Intake and consent forms that hand off to your practice management system, keeping the sensitive part in the tool built for it.
Access that ends on the right day
Retention configured to your licensing board, and access that ends the day a clinician leaves the practice.
A departing associate should not take client correspondence with them — HIPAA compliant email for mental health counselors keeps that history with the practice.
- A website that feels safe Plain pages on your approach, your fees and how to start, without a cold, clinical tone.
- Found by the people who need you Local search basics, a clear contact path, and a page per specialty or population you serve.
- Accessible Built with accessibility in mind, for a reader who may be distressed and on a phone.
The Practice Website
A counseling website has one job: make the first contact feel safe and easy, whether someone is searching “therapist near me” or “counseling for anxiety [city]” late at night.
Group Practices
Shared documents by role
Policies, training and scheduling in Hub for Teams at $7.49 per user a month, with access limited by clinician.
Referral relationships
A referral page and a professional address a referring provider can find and trust.
Backups
Automatic website backups and security scanning.
- Priced per mailbox $7.95 per mailbox, so a five-person office is roughly $40 a month.
- Free migration Our migration team moves your existing address and website for free.
- Support by people U.S. support Monday to Friday, 8 to 8 Eastern.
Bought The Way A Practice Buys
Practices pay per clinician and want one clear monthly number, without a large upfront contract or a long-term commitment tying up a small group practice.
- Mail Pro $7.95 per user/mo HIPAA-ready email with a signed BAA and retention.
- Liberation Email from $1.95 per user/mo for non-clinical staff addresses.
- Hub for Teams $7.49 per user/mo for shared documents and scheduling.
- Website Builder from $10.99/mo or WordPress hosting from $35/mo.
What It Costs
Starting prices for HIPAA compliant email for mental health counselors, billed monthly unless noted. Anything larger gets a written quote.
Mental Health Counselor FAQs
Will you sign a BAA?
Yes, included with HIPAA-ready email.
Is your email HIPAA compliant?
No email service is compliant by itself. We provide the technical controls, the BAA and documentation; your policies and training make up the rest.
Can clients email me from a personal account?
Yes. We can advise on when a conversation should move to a secure portal instead of staying in email.
Do you move our existing address?
Yes, for free, with a checklist before we start.
Is a solo practice too small?
No. Pricing is per mailbox.
Can group practices set different access by clinician?
Yes. Access and shared documents can be scoped by role.
Is this HIPAA compliant email for mental health counselors of any group size?
Yes. Solo practitioners and group practices both run on the same signed BAA, encryption and retention setup, priced per clinician so a small practice never pays for capacity it does not use.
Related Industries
Start With Your Current Email
Tell us what you use today and how many clinicians you have, and we will show you what a HIPAA compliant email for mental health counselors setup looks like for your practice, quoted in writing.
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